Refund Policy
Last updated: October 22, 2026
The short version
- Ask within 14 days of purchase.
- You must have completed fewer than 25% of the course: 4 or fewer of the 18 lessons.
- If both are true, you get a full refund to your original payment method.
Who can get a refund
PlutoScan Full Access is a one-time purchase of $16.99 USD. You're eligible for a full refund when both of these are true on the day you ask:
| Condition | What it means |
|---|---|
| Within 14 days | Your request reaches us no more than 14 calendar days after the date on your Stripe receipt. |
| Under 25% complete | You've completed 4 or fewer of the 18 lessons. 25% of 18 is 4.5, so finishing a 5th lesson puts you over the limit. We check this against the progress saved to your account. |
Requests outside these limits aren't eligible, but if something went wrong (for example, you were charged twice or couldn't access the course at all), contact us and we'll make it right.
How to request a refund
- Email support@plutoscan.com from the email address on your PlutoScan account.
- Use the subject line "Refund request". A reason is welcome but not required.
- We'll reply within 2 business days to confirm.
What happens next
- Refunds are issued through Stripe to the card or payment method you used. Banks usually show the refund within 5–10 business days.
- Your course access ends when the refund is issued. Your account stays open unless you ask us to delete it (see the Privacy Policy).
- Each account can receive one refund.
Before you open a chargeback
Please contact us first. A refund through us is faster than a bank dispute and doesn't affect your card.
Questions
Email support@plutoscan.com. A real person reads every message.
See also our Terms of Use and Privacy Policy.